Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

  1. How can I contact unobazar's customer support?

  • You can reach our customer support team via email at contact@unobazar.com.
  •  We are available to assist you during our business hours, Monday through Friday, from 9:00 AM to 5:00 PM IST.

  1. What payment methods do you accept?

  • We accept payments via major credit cards (Visa, Mastercard, American Express) as well as digital payment methods including UPI (Unified Payments Interface), mobile wallets, and Cash On Delivery.

  1. Can I track my order?

  • Yes, once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.

  1. What is your return policy?

  • We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 7 days of receipt for a refund or exchange. Please refer to our Return Policy page for detailed instructions and conditions.

  1. Do you offer international shipping?

  • Currently, we only offer shipping within India. We do not provide international shipping services at this time.

  1. How long will it take to receive my order?

  • The delivery time depends on your location and the shipping method selected during checkout. Estimated delivery times will be provided to you before completing your purchase. Please note that these are estimates and actual delivery times may vary.

  1. What should I do if I receive a damaged or defective item?

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.

  1. Can I cancel my order after it has been placed?

  • We strive to process orders quickly; however, if you need to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may be able to return it for a refund in accordance with our Return Policy.

  1. Do you offer gift wrapping services?

  • At this time, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive safely and securely.

  1. How can I stay updated on new products and promotions?

  • To stay informed about new products, promotions, and exclusive offers, we encourage you to subscribe to our newsletter. Simply enter your email address on our website to sign up.

If you have any additional questions or concerns not addressed in this FAQ, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience with UnoBazar is enjoyable and hassle-free!